Salary: $26.56 - $30.00 Hourly


The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The YMCA of Greater New York is seeking an IT Helpdesk Specialist, who will provide remote IT support for computer hardware, operating systems, and application software. The ideal candidate will demonstrate a strong commitment to customer service, integrity, and excellence. This role requires exceptional attention to detail, the ability to multitask effectively in a dynamic environment, and superior communication and organizational skills. The IT Helpdesk Specialist will work on a flexible schedule, including fluctuating hours monthly.

Key Responsibilities:

• Effectively use a Helpdesk Ticketing system to track and resolve IT queries.

• Guide customers through troubleshooting processes on various devices (laptops, desktops, mobile devices, printers).

• Possess and apply working knowledge of Active Directory.

• Manage documentation processes for user account setup and termination.

• Ensure customer satisfaction through diligent follow-up.

• Undertake additional responsibilities as assigned by the Helpdesk Manager.

• Escalate unresolved issues to the next level of support personnel.

Desired Skills & Experience:

• Associate's   degree or equivalent work experience.

• One (1) to two (2) years in IT Helpdesk roles.

• Proficiency in Microsoft Office 365, VPN, Mobile Devices, Ticketing Software, Active Directory, and Video Conferencing Tools (e.g., Zoom, Teams, Webex).

• Solid understanding of Active Directory and Microsoft Office 365.

• Familiarity with Helpdesk ticketing systems.

• Capability to troubleshoot hardware and software issues across Windows and Apple platforms.

• Knowledge of video conferencing software (Teams, Zoom, Webex).

• Exceptional problem-solving and customer service skills.

• Skill in assessing issue severity and prioritizing tasks based on business impact.

• Must be available to work weekends and during early or late hours.

Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure and/or the number of hours scheduled to work. Click here for more information.

How to Apply:
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.