Frequently Asked Pool Questions

When do you have lap swim?

Our lap pool opens at 7 AM Monday-Friday and 8 AM on Saturday and Sunday.
 

What should I wear/bring with me to swim?

Please wear a swim cap. This helps us keep our pools clean and hair-free! Please shower before entering the pool and wear appropriate swim attire.
 

What swim class should I or my child sign up for?

We offer swim lessons for kids and adults of all abilities. Learn more about different stages of swim classes to find the right class for you or your child.

All new swim class participants wishing to register for levels higher than Stage 1, and students that have missed 2+ program sessions of classes, are required to have a swim evaluation prior to registering for class. For an appointment please email Oytun Tangul, Aquatics Director, at otangul@ymcanyc.org.

How do I know when I or my child can move up to the next level?

Our swim instructors monitor each participant's progress throughout the session. Mid-session reports are handed out by the instructors and the report will tell you which level you or your child should register for next session. 

How do make-up classes work?

Unfortunately, we are not able to schedule make- up classes at this time.

Can I receive a credit or refund for missed classes?

Programs are non-refundable. The YMCA reserves the right to cancel any class due to lack of minimum enrollment. Under these circumstances, a refund or credit will be issued upon request. Credits/refunds will not be given for classes not attended. If a participant requests a credit or refund for an ongoing medical reason - he or she must fill out the credit/refund application at the front desk, contact the Program Director via email at otangul@ymcanyc.org, and provide the necessary documentation. It is at the discretion of the Program Director to approve or reject any applications for credit or refund. All credit/refund requests must be submitted during the session the credit/refund is being requested. The credit/refund application and supporting documentation should be submitted in a timely manner for consideration (prior to the next scheduled lesson).