In order to be seen, you must arrive before the open intake hours end for the day. Please bring your insurance card, verification of your income* and social security number.

Youth Services Intakes are by appointment only. See contact information below for South Shore and North Shore locations.


3911 Richmond Avenue
Staten Island, New York 10312
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Facility Hours  
Monday-Friday 9 AM-9 PM
Saturday 9 AM-2 PM
Closed Sundays  


Open Intake Hours  
Monday 1:30-3:30 PM
Tuesday 10:30-11:30 AM
Wednesday 4-6 PM
Thursday 1:30-2:30 PM
Friday 3:30-5:30 PM
Saturday 10:30 AM-12:30 PM

Contact: JoAnne McKernan at 718-948-3232 or  


285 Vanderbilt Avenue
Staten Island, New York 10304
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Facility Hours  
Monday 9 AM-5 PM
Tuesday-Thursday 9 AM-9 PM
Friday 9 AM-6 PM
Closed Saturdays & Sundays  


Open Intake Hours  
Tuesday 1:30-3:30 PM
Thursday 4-6 PM

Contact: Elizabeth Hernandez at 718-981-4382 or

In-Network Insurances

  • Aetna
  • Empire BCBS Healthplus
  • Beacon Health Strategies/Beacon Health Options
  • GHI – City of New York Employees
  • Emblem Health/HIP/Prime HMO
  • Medicaid
  • Optum Health/Empire Plan
  • Value Options
  • United Healthcare/United Behavioral Health
  • Oxford
  • Fidelis
  • Fidelis Care Silver
  • Empire Blue Cross/Blue Shield
  • Health First
  • MetroPlus Health Plan

Although we may not be in network with your insurance company, you may have out-of-network benefits. Please contact your insurance company to determine information about benefits and eligibility. Treatment is important and recovery is possible. Ability to pay should not be a barrier from seeking needed services.

At the YMCA Counseling Services, because of support from OASAS and our Annual Campaign, financial assistance is available and no one will be turned away from treatment because of an inability to pay.

*Verification of income: W2, 1099, Pay Stub, Benefits letter, letter from family/friend that is supporting you

New Americans Welcome Center

Our New Americans Welcome Center is a safe haven for immigrants looking for support and services. We never turn anyone away—or inquire about immigration status.