Salary: $62,400 - $63,000 Annually


The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Flushing YMCA is seeking a Residence & Executive Office Administrator. Under the supervision of the Executive Director, the Residence & Executive Office Administrator will contribute to the residents’ satisfaction by providing quality customer services, as well as oversee the day-to-day management of the residence department. These responsibilities include staff hiring, training, supervision, evaluation, and budget preparation and control assisting with all aspects of residence data, service, satisfaction, and communications. In the role of Executive Office Administrator, the incumbent will report to the Executive Director in growing and managing the branch operations.

This position contributes to carrying out the Mission and Values of the YMCA of Greater New York with a focus on meeting goals and objectives. 

Key Responsibilities:

• Supports assigned budgets in accordance with Branch and Association Guidelines; ensures system receivables are accurately stated and timely collected.

• Develops and maintains good relationships with referral agencies that provide resident referrals.

• Ensure that all guests receive premiere service by monitoring adherence to guest room policies, procedures, best practices, and standards, and by modeling outstanding service and great hospitality and collaborating with Building & Grounds Superintendent to achieve quality standards.

• Work with AS400 to ensure accuracy of occupancy and room rates.

• Be familiar with residence processes and have ability to process walk-in, telephone and email inquiries if needed, working closely with partner agency. Maintain a clear understanding of resident processes and check-in policies.

• Uphold all Association policies and demonstrate the YMCA’s core values of respect, responsibility, caring and honesty. Support a positive image of the YMCA in the community and practice good public relations.

• Auditing of Daily paperwork and reports to ensure accuracy of all accounts. Weekly review of accounts receivables.

• Manage inventory of all guest room supplies

• Attend trainings related to guest rooms and use this information to train Member Experience Representatives in improving and delivering quality services. Attends and participate in staff meeting and trainings.

• Work with Maintenance department and Housekeeping Company to ensure that rooms and facility remains clean.

• Facilitate and review online guest reviews of facility.

• Assist with Office inventory, Branch IT, (copiers and printers, etc.) Create requisition and receiving PO. 

• Provide Administrative Support to Executive Director and other departments as needed.

• Assist with daily batch closing in a timely manner and accounts payable as needed.

• Serve Manager on Duty when scheduled.

• Performs related duties as assigned, such as:

• Serves on the Leadership team.

• Serves on the Association's Residence PLT (Program leadership Team).

• Attends training events related to the needs of the population we serve (homelessness, AIDS, mental health Problems, Drug Abuse).

Desired Skills & Experience:

• Associate degree in Hospitality or Business Management, or a related field; or equivalent work experience. Bachelor's degree in Hospitality, Hotel Management or Business Management preferred.

• Minimum of two (2) years of experience in customer service, or supervisory/management position.

• Three (3) - five (5) years implementing, teaching, and supervising different customer service programs in residence operations preferred.

• Knowledge of customer service best practices.

• Knowledge of MS Office & AS400.

• Certification to attain within 180 days of hire: T89 (Fire & Life Safety Director).

• Must be available to work Saturdays and Sundays to ensure that the branch has superior customer service during busy weekend days.

Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure and/or the number of hours scheduled to work. Click here for more information.

How to Apply:
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.