SALARY: $17.17 - $19.00 P/H

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Staten Island Counseling Center YMCA is seeking a Member Experience Representative, who under the direct supervision of the Business Manager and/or Program Director, the Member Experience Representative will provide high quality service and support in a fast-paced environment to all constituents of the YMCA in person and by telephone.  The incumbent will welcome all constituents, collect fees and process all transactions, including facility access, in the computer operating system efficiently and accurately.  

Key Responsibilities:

• Attend and successfully complete the full 3 day Membership On-Boarding Training prior to first scheduled shift in the Branch.
• Arrive promptly for each scheduled shift with a positive attitude and high level of energy.
• Answer the phone with a smile, provide hospitality with all interactions, enthusiastically greet and welcome everyone who enters the Branch. Take time with each constituent. Be knowledgeable of all facility and program offerings.
• Accurately process all transactions in the AS400, Celerity and other data tracking mechanisms. Responsible for fee & balance collection. Reconcile, in all systems, start of shift and end of shift monies and metro cards for accurate cash handling.
• In conjunction with senior team, responsible executing for screening, intake & admission procedures regarding new clientele. Pass along important information to MOD.
• Maintain & oversee appointment calls for both sites and scheduling of Nurse/Doctor Appointments ensuring all clients are scheduled for follow up visits in accordance with protocols
• Assist with maintenance of Branch Inventory and ensure the front desk and reception areas are orderly and up-to-date.
• Responsible for conducting Quality Assurance and working with the Quality Assurance Coordinator.
• Responsible for assisting in the administrative functions of the annual support campaign
• Responsible for various clerical tasks i.e. answer telephones, collections of client Fees and Balances, Scan and File Documentation, providing comprehensive phone messages, managing mails/faxes, etc. 
• Participate in Front Desk staff meetings, attend relevant trainings & participate in supervision.
• Required to disinfect surfaces & workspace items before and after use
• Required to disinfect surfaces that clients come into contact with after each session/meeting (& to log the completion of this task)
• Assist with disinfecting of communal high touch surfaces
• Assist with visitor temperature checks/health declaration completion & documentation
• Other activities and duties that address the ongoing health and well-being of our staff and members.
• Follow and maintain sanitary habits in accordance with CDC guidelines.
• Other duties as assigned.

Desired Skills & Experience:

• High School diploma. 
• One (2) two years of experience in Office Procedures, Operations and Customer Service. Knowledge of medical billing. 
• Knowledge of OASAS regulations/guidelines, AS400/Celerity Client Account Maintenance, Quality Assurance, Treatment/Prevention Best Practices, QA, filing, Bookkeeping Skills, Typing, Computer Literacy, Sound Customer Service.

We offer an exciting and innovative work environment with a culture committed to serving all members of our community. As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve. Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity. 

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid-time off, free YMCA membership and more! Benefit eligibility is determined by an individual’s employment status (ie. full-time or part-time), tenure and/or the number of hours scheduled to work. Click here for more information.

How to Apply:

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone. 

EQUAL OPPORTUNITY EMPLOYER ♦ DRUGFREE WORKPLACE
Auxiliary aids and services are available upon request to individuals with disabilities