Salary: $22.00 - $25.00 Hourly


The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all. 

The West Side YMCA is seeking a Box Office Manager who will be responsible for overseeing the sale of all tickets and for transactions and ensuring the security of money exchanged.

Key Responsibilities:

• Assist with supervising box office staff, including managing the staffing schedule.

• Providing excellent customer service to all attendees of a production.

• Secure and design a functional ticketing system best suited for in-house and external productions.

• Help to ensure staff members are properly trained to operate the ticket system including the policies and procedures.

• Coordinate with internal theater staff and external production staff to establish ticket prices and ensure proper collections of all taxes and fees if applicable.

• Coordinates with internal theater staff and external production staff on seating arrangements, ticket discounts, comps, and other needs.

• For each performance, the Box Office Manager must deliver the house count (number of tickets sold) to the House Manager and keep a watchful eye to ensure the audience is not oversold.

• Responsible for handling and accounting for cash and/or other forms of payments and donations, ensuring drawers are balanced, and overseeing concession sales if applicable.

• Monitor and assign cash drawers to staff at the start of each shift and ensure the box office takings correspond to the tickets sold.

• Maintain inventory of equipment and notify the supervisor of purchasing needs.

• Upkeep and cleaning of equipment and the box office area.

• Experience working with outside vendors regarding rentals.

• Ability to work with Buildings & Properties staff and building security.

• Collection of data with the purpose of analysis and reporting – MS Suite knowledge preferred.

• Responsible for attending all required training, events, and meetings.

• All other duties as needed.

Desired Skills & Experience:

• Bachelor’s degree or equivalent work experience.

• Minimum of three (3) years of experience working in a box office. 

• Knowledge of Audience View and other various ticket sale platforms, Business Administration, Sales, and Accounting.

Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How to Apply:
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.