The Y started reopening specific branches for membership on Tuesday, September 8! We know you've got questions, and below, we've done our best to provide answers. For additional questions, please contact us!

Reopening Process

What is your reopening schedule?

We started reopening specific branches for membership on September 8! We are reopening our branches, and our amenities and programs, in phases. See our schedule.

What steps are you taking to protect my health?

Your health and well-being is our number one priority. Following all government guidelines, we are doing everything we can to create a welcoming and clean environment for all. You can find more information on our website about our reopening process and what to expect when you come back.

What is available at my branch?

See the “Schedules & Activities” section on each branch webpage to see what is currently available at your branch.

Pools at branches currently providing membership services will open October 1 for adult lap swim and October 12 for family swim. Reserve your spot up to 48 hours in advance using our new mobile app. Reservations are required. (We are still awaiting approval to allow indoor group exercise classes.)

Health & Cleaning

Do I have to wear a mask?

Yes, you must wear a mask properly at all times, per state guidelines. (Please also consider bringing a backup mask.) We recognize masks may be uncomfortable, but they are a critical tool to stop the spread of COVID-19, per the CDC, and help protect the health and well-being of our community. All YMCA staff will be wearing face coverings as well for your protection. 

Please note: Per state guidelines, bandanas, buffs, and gaiters are not acceptable face coverings. 

Are you checking temperatures?

Yes. No one will be allowed in with a temperature above 100. Temperatures are confidential and not kept on file by the YMCA. 

How are you enforcing social distancing?

We have spaced equipment to maintain distance, and we have signs and floor markers throughout the facility. We ask you to please practice social distancing. 

What is your new cleaning protocol?

Prior to opening and throughout the day, our staff are rigorously cleaning and disinfecting our facilities and equipment using electrostatic sprayers and other supplies. Additional cleaning is performed when branches are closed on Fridays. We also ask members to please wipe down equipment before and after use, and to wash their hands often or use hand sanitizer. 

What are you doing to improve air quality and increase airflow?

We are working to improve air quality by upgrading our HVAC unit air filters to MERV 13 (wherever possible), regularly treating evaporator coils with solution proven effective in combating COVID-19, and increasing outdoor air supply wherever possible.

Using the Gym

What can I bring into the Y?

Please bring a mask and wear it properly at all times. Per state guidelines, bandanas, buffs, and gaiters are not acceptable face coverings. Please also bring a filled water bottle, towel, lock, and any small workout equipment you may need (mat, jump rope, resistance band, etc.).

When will pools open?

Pools at branches currently providing membership services will open October 1 for adult lap swim and October 12 for family swim. Reserve your spot up to 48 hours in advance using our mobile app. (Reservations are required.) Please remember to bring your own towel. In addition, per state guidelines, hair dryers are unavailable, and please do not bring your own.

Are you limiting the number of people in the Y?

Yes. Following government guidelines, and to maintain distance, we are limiting the number of people within our facilities.

Is there a time limit for using equipment?

Yes. To ensure all members are able to enjoy the facility, we are limiting cardio equipment usage to 30 minutes per session. 

Are locker rooms open?

Locker room access varies by branch. Please contact your branch for more information.

When will indoor group exercise classes open?

We are still awaiting approval from the city to allow indoor group exercise classes. Until then, outdoor group exercise classes are offered at nine of our branches.

Is Child Watch available?

No. Child Watch remains closed until we receive further government guidance.

Can children or teens go to the Y?

Access varies by branch. Please check the “Schedules & Activities” section of your branch webpage to see the requirements at your branch.

Why did you change your hours? You’re not open when I usually go.

We changed our hours to ensure we can implement all our health and cleaning protocols. As we get further into reopening, we will adjust where possible.

Reservations

Do I need to make a reservation before coming to the Y?

Reservation rules vary by branch and activity:

  • Reservations are required for adult lap swim (resuming October 1), and family swim (resuming October 12). Reservations can be made up to 48 hours in advance using our new mobile app.
  • Reservations are required at some branches for activities like pickle ball or racquet sports. Please check the “Schedules & Activities” section of your branch webpage for more information.
  • When they return, reservations will also be required for indoor group exercise classes.

Please make reservations using our new mobile app, or by calling the branch.

Membership & Programs

Will my monthly membership dues restart when my Y branch reopens?

If your branch is reopening for membership in September, membership fees will resume in October. All other branch membership fees will remain on hold. 

Can I try out the Y before resuming my membership, to make sure I am comfortable?

Yes! You will have a few weeks to try us out. If your branch is reopening for membership in September, membership fees will resume in October. 

I am a city-wide member. Where can I go?

City-wide members are welcome to use any open Y branch. Please contact your home branch to reactivate your membership. 

I do not want to come back right away. Can I keep my membership on hold?

Yes. This is a tough time for so many people. We appreciate your membership and would love to keep you as part of the Y community. Please contact your branch to discuss your options.

I want to cancel my membership.

We understand. This is a tough time for so many people, and we appreciate your membership. If possible, we would love to keep you as part of the Y community by keeping your membership on hold. Please contact your branch to discuss your options.

Why aren’t all YMCA branches resuming membership services all at once?

While we don’t have a specific timeframe for when membership services can resume at all branches, we’re working hard to continue to serve our communities and adjust and rebuild our operations. In the meantime, you can activate your membership at your branch rate and receive a city-wide membership, which will provide access to any Y branch that has resumed membership services. Please contact us to reactivate your membership.

If my branch hasn't resumed membership, can I go to another branch?

Yes! If membership has not restarted at your branch, you can activate your membership to resume drafting at your existing branch rate and receive a city-wide membership, which will provide access to any open Y branch. Please contact your branch to reactivate your membership.

When will early childhood, afterschool, and child care programs open?

Our daycare, Pre-K/3-K for All, and afterschool program are opening in September at limited branches. Please reach out to your branch to learn more and enroll. 

When do you expect to start running programs again?

Youth and teen programs — such as instructional sports and arts classes — will begin at various locations starting October 19. Registration will start on October 3 for members and October 11 for non-members.

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