Ten Y branches have resumed membership! We know you've got questions, and below, we've done our best to provide answers. For additional questions, please contact us!

Reopening Process

Which branches are open to members?

Ten Y branches have resumed membership. See more details.

What steps are you taking to protect my health?

Your health and well-being is our number one priority. Following all government guidelines, we are doing everything we can to create a welcoming and clean environment for all. You can find more information on our website about our reopening process and what to expect when you come back.

What is available at my branch?

See the “Schedules & Activities” section on each branch webpage to see what is currently available at your branch.

Adult lap swim and family swim are now open. Reserve your spot up to 48 hours in advance using our new mobile app. Reservations are required. (We are still awaiting approval to allow indoor group exercise classes.)

Health & Cleaning

Do I have to wear a mask?

Yes, you must wear a mask properly at all times, per state guidelines. (Please also consider bringing a backup mask.) We recognize masks may be uncomfortable, but they are a critical tool to stop the spread of COVID-19, per the CDC, and help protect the health and well-being of our community. All YMCA staff will be wearing face coverings as well for your protection. 

Please note: Per state guidelines, bandanas, buffs, and gaiters are not acceptable face coverings. 

Are you checking temperatures?

Yes. No one will be allowed in with a temperature above 100. Temperatures are confidential and not kept on file by the YMCA. 

How are you enforcing social distancing?

We have spaced equipment to maintain distance, and we have signs and floor markers throughout the facility. We ask you to please practice social distancing. 

What is your new cleaning protocol?

Prior to opening and throughout the day, our staff are rigorously cleaning and disinfecting our facilities and equipment using electrostatic sprayers and other supplies. Additional cleaning is performed when branches are closed on Fridays. We also ask members to please wipe down equipment before and after use, and to wash their hands often or use hand sanitizer. 

What are you doing to improve air quality and increase airflow?

We are working to improve air quality by upgrading our HVAC unit air filters to MERV 13 (wherever possible), regularly treating evaporator coils with solution proven effective in combating COVID-19, and increasing outdoor air supply wherever possible.

Using the Gym

What can I bring into the Y?

Please bring a mask and wear it properly at all times. Per state guidelines, bandanas, buffs, and gaiters are not acceptable face coverings. Please also bring a filled water bottle, towel, lock, and any small workout equipment you may need (mat, jump rope, resistance band, etc.).

Are pools open?

Yes! Pools at branches currently providing membership services are open for adult lap swim and family swim. Reserve your spot up to 48 hours in advance using our mobile app. (Reservations are required.) Please remember to bring your own towel. In addition, per state guidelines, hair dryers are unavailable, and please do not bring your own.

Are you limiting the number of people in the Y?

Yes. Following government guidelines, and to maintain distance, we are limiting the number of people within our facilities.

Is there a time limit for using equipment?

Yes. To ensure all members are able to enjoy the facility, we are limiting cardio equipment usage to 30 minutes per session. 

Are locker rooms open?

Yes. At this time, showers are reserved for those participating in pool activities only. Please only use a shower stall that is marked clean, and use the sign outside the shower to let us know the stall has been used.

When will indoor group exercise classes open?

We are still awaiting approval from the city to allow indoor group exercise classes. Until then, outdoor group exercise classes are offered at nine of our branches.

Is Child Watch available?

No. Child Watch remains closed until we receive further government guidance.

Can children or teens go to the Y?

Yes. Please check the “Schedules & Activities” section of your branch webpage to see the requirements at your branch.

Why did you change your hours? You’re not open when I usually go.

We changed our hours to ensure we can implement all our health and cleaning protocols. As we get further into reopening, we will adjust where possible.

When are you bringing back other equipment [i.e. hair dryers, swim suit extractors, etc.]?

Your health and well-being is our number one priority. We evaluate our protocols on an ongoing basis and, at this time, we are not making adjustments. We’ll let you know when we do make adjustments in the future. Thank you for your loyalty to the Y and patience during this time.

Reservations

Do I need to make a reservation before coming to the Y?

Reservation rules vary by branch and activity:

  • Reservations are required for adult lap swim and family swim. Reservations can be made up to 48 hours in advance using our new mobile app.
  • Reservations are required at some branches for activities like pickle ball or racquet sports. Please check the “Schedules & Activities” section of your branch webpage for more information.
  • When they return, reservations will also be required for indoor group exercise classes.

Please make reservations using our new mobile app, or by calling the branch.

Membership & Programs

When do my monthly membership dues restart?

If your branch has resumed membership services, membership fees resumed in October. All other branch membership fees will remain on hold. 

I am a city-wide member. Where can I go?

City-wide members are welcome to use any open Y branch. Please contact your home branch to reactivate your membership. 

I do not want to come back right away. Can I keep my membership on hold?

Yes. This is a tough time for so many people. We appreciate your membership and would love to keep you as part of the Y community. Please contact your branch to discuss your options.

I want to cancel my membership.

We understand. This is a tough time for so many people, and we appreciate your membership. If possible, we would love to keep you as part of the Y community by keeping your membership on hold. Please contact your branch to discuss your options.

If my branch hasn't resumed membership, can I go to another branch?

Yes! If membership has not restarted at your branch, you can activate your membership to resume drafting at your existing branch rate and receive a city-wide membership, which will provide access to any open Y branch. Please contact your branch to reactivate your membership.

I’m a Silver Sneakers/Renew Active member and I want to use the Y, how can I do that?

Three branches — Long Island City, Rockaway, and South Shore — currently offer Silver Sneakers and Renew Active memberships. You may discontinue your membership at your home branch and join one of these three branches to utilize your Silver Sneakers/Renew Active membership.

Are early childhood, afterschool, or child care programs still running?

Our daycare and Pre-K/3-K for All programs are open now at limited branches. Please reach out to your branch to learn more and enroll. Afterschool programs are running both remote and in person, and our Learning Lab sites are open.

When do you expect to start running programs again?

Youth and teen programs — such as instructional sports and arts classes — are up and running at various locations. Our latest session started January 4. Learn more about our programs.

What are your summer camp plans for 2021?

We are currently working with the city and our partners to plan camp and child care offerings for summer 2021. Although we don’t have final details to share just yet, we do plan to offer specialty and traditional day camp options at limited locations. Plus, as we did in 2020, we will run child care at limited locations for children of hospital staff. We will share more information about camp offerings and how to enroll as soon as it’s available. Thank you for your patience, and please check our website for updates.

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