The YMCA of Greater New York is closed and programs are canceled due to the coronavirus outbreak. Read below for how to stay connected with the Y and for answers to common questions.
Frequently Asked Questions
When do you expect to reopen?
The Y is part of Phase 4 of the state’s reopening plan, which means the earliest we could begin reopening is July 20.
New York City started Phase 1 of reopening on June 8. The phases are not determined by exact dates, but rather a gradual process with careful evaluation before moving on to the next stage. If Phases 1-3 proceed without any issues, we could start reopening July 20.
We’ll share details as we get closer to the date. In the meantime, please also download our mobile app to stay connected. It will be an essential tool when we reopen.
What steps are you going to take to protect my health and well-being when you reopen?
Your health and well-being is our number one priority, and we know it’s yours, too. When we reopen, you can expect that our facilities and equipment will be thoroughly sanitized and clean, our staff will be wearing protective equipment, and we will have processes in place to ensure social distancing, where possible. We will also be reopening our branches, and the services we provide within these branches, in a phased approach to ensure our new protocols are effective before reopening additional branches and introducing more activities.
Are you running in-person day camp?
The YMCA is working hard to provide day camp options for our families this summer. Unfortunately, we have made the difficult but necessary decision to cancel all day camp registrations for summer 2020. If possible, we will run fee-based day camps at limited locations starting July 27. We will open registrations for these camps if and when we are able. If we run camp, costs and activities will be different. Learn more >
In the meantime, virtual camp will start June 29. Virtual camp options are still available. Our virtual camps will be all the best parts of camps — campers will go on adventures, explore new skills, make friends, and get wacky! See our offerings and get more details >
Can I get a refund for summer camp?
Yes. If you are currently registered for summer day camp at the Y, we will contact you to offer you a credit or refund for all camp fees paid, all sessions.
How can I stay connected to the Y while the branches are closed?
Staying connected matters. Our branches may be closed, but YMCA @ Home is here to help you, your family, and our community stay active and engaged. We have free workout videos, family activities, wellness tips, and more.
How does this affect my membership?
We’ve currently put all memberships on hold automatically. But we’re also asking for your help. We hope you’ll consider sustaining your membership to support the Y.
Keeping your membership active will help us meet critical community needs — including providing virtual learning for children and remote support services for teens, immigrants, and seniors. It will also ensure the Y returns strong and ready to serve you and our communities.
Please complete this form to sustain your membership — and know how deeply thankful we are for your partnership.
Can I cancel my membership?
There’s no need to cancel. We've put all memberships on hold automatically. You won't be charged again until we reopen. Please contact us here to discuss your options.
I registered for an eight week program and your branches are closed. Can I get a refund?
We'd be happy to hold your spot in the class for when we reopen. We can contact you prior to the class resuming. Please contact us here for more information and to discuss your options.
Are early childhood, afterschool, or child care programs still running?
The YMCA is doing everything we can to serve our communities during the coronavirus pandemic:
- Early Childhood – The Y is providing Universal Pre-K and 3K services remotely to as many students as possible.
- Afterschool – Many of our Y Afterschool programs are running remote services.
- Child care – Unfortunately, we cannot run traditional child care/daycare programs because the city has temporarily suspended licenses until further notice.
The health and well-being of our community is our highest priority. We will continue to seek guidance from city and state officials and adjust our programming accordingly.
Are your guest rooms and residential services still open?
Yes. Our guest room and residential branches remain open to serve guests and residents. We're taking several actions to keep these facilities clean and our communities safe — including significantly increasing prevention measures, stepping up our hygiene practices, and asking our community to take extra precautions.
We will continue to closely monitor information and guidance from public health officials as the situation develops.
If you have any questions, please contact us here.
For further information, please use the following links: