Senior Program Director

Employment Type
Full-Time
Job Category
Youth & Teen Programs
Borough
Queens
Location
Ridgewood YMCA

Salary: $75,000- $80,000

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Ridgewood YMCA is seeking a Senior Program Director to assist the Executive Director with Leadership of the day to day operations of the Ridgewood  YMCA. Specific areas of responsibility will include management of a program portfolio including Membership, Healthy Lifestyles, Youth & Family, Teen Programming and offsite funded programs and supervision of the Property department.   Under the supervision of the Executive Director, the Senior Program Director will be responsible for the overall development, administration, strategic planning, supervision and evaluation of these departments.  Supervision of the Early Childcare program portfolio will be shared with Executive Director.   This position will implement the Mission and Vision of the YMCA of Greater New York in the areas of staffing, membership and volunteer development. At times will oversee all Ridgewood operations.

Key Responsibilities:

  • Create a positive member experience and serve as a role model for all staff.  
  • Work proactively to meet members needs and address questions and concerns. 
  • Analyze membership data and statistics in order to identify trends and make proactive decisions that will drive membership and program growth. 
  • Lead collaboration between membership and program to increase overall participation. 
  • Build the branch value proposition based in program and services in order to grow membership and programs enrollment. 
  • Set annual priority objectives to improve the member experience. 
  • Plan and create new and innovative adult, youth and family programs that meet the needs of the community in keeping with the Branch priority objectives and strategic plan.
  • Analyze community demographics to provide innovative programming that serves the community and identify local marketing opportunities unique to the area. 
  • Research, facilitate and build quality programs that build member retention and provide member satisfaction
  • To successfully maintain and continue to improve the quality of all adult, youth, family and senior programming
  • Adhere to Association Early Childcare, Youth & Family, Healthy Lifestyles, Youth Sports, Membership and Communication standards and guidelines
  • Train and hold membership staff accountable for handling membership inquiries by telephone and in person 
  • Responsible for the financial plan and budget for all departments. Meet budget goals and operating net for all departments
  • Recruit, develop, train, evaluate and supervise staff and volunteers as well as ensure that staff are properly qualified, and staff expectations are clearly communicated across all departments.
  • Develop and implement effective communication plan between staff and members.
  • Create and execute a strategic plan encompassing all aspects of the promotional mix including advertising, direct marketing, sales promotion, publicity and personal selling
  • Create and maintain a high-quality program & service portfolio that meets the current and future needs of members with the financial and human resources available.
  • In partnership with the Executive Director, will provide leadership and facilitate board committee meetings as needed and provide supervision and set direction in youth & family, teen programing, offsite funding and Early Childhood programs
  • Ensure all aspects of billing, following up on AR, processing requests for credits & refunds for programs, processing requests for scholarship. Provide all staff consistent youth and family best practices & new initiatives.
  • Create programs, services, and an atmosphere that meets the needs of the many different ethnic groups in the community.
  • Assist ED in the administration of the operation and the development and monitoring of the operational plan.
  • Represent the branch or delegate representation at AO membership & program cabinet meetings
  • Provide leadership to the Annual Campaign.
  • Oversight of all healthy lifestyles, youth, teen and family programs.
  • Shared supervision with Executive Director of the Early Childcare Department.
  • Manage program sites and ensure that program goals and outcomes are met in compliance with government contracts.
  • Serve as a liaison with school and community partners
  • Oversee all reporting to the Association Office, Funders and government contacts
  • Develop community partnerships that result in strong program content.
  • Other duties as assigned by the Executive Director
  • Other activities and duties that address the ongoing health and well-being of our staff and members
  • Follow and maintain sanitary habits in accordance with CDC guidelines

Desired Skills & Experience:

  • Bachelor’s degree preferred.
  • Minimum of five (5) years’ experience successfully operating and managing in a high-volume urban setting.
  • NYC DOH requirement
  • Proven record of successful fiscal management.
  • Strong written and verbal communications skills.
  • Solid computer skills with knowledge of MS Word and Excel.
  • Must be able to manage self and others in a fast-paced environment.
  • Multicultural awareness.
  • Knowledge of Public Health approach and initiatives.
  • Weekdays and weekend availability required, occasional evenings.
     

How to Apply:

We offer an exciting and innovative work environment with a culture committed to serving all members of our community.  As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve.  Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity. 

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone. 

** New Requirement**

All potential YMCA of Greater New York employees are required to show proof of COVID-19 vaccination. Please use the “Additional Attachment” section on the online application to upload your proof of COVID-19 vaccination.


EQUAL OPPORTUNITY EMPLOYER ♦ DRUGFREE WORKPLACE
Auxiliary aids and services are available upon request to individuals with disabilities


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