Senior Director, Development Services & Operations

Employment Type
Job Category
Fundraising & Development


The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. 

The Senior Director, Development Services & Operations serves as a senior member of Fund Development leadership team and is responsible for providing management and oversight of a comprehensive development services and operations program at the YMCA. S/he will be charged with envisioning, designing, and implementing the framework, structure, and strategies of a comprehensive donor recognition, stewardship, retention, and engagement program that responds to the needs of donors and prospects, as well as overseeing key essential development services and operations areas including: launching a new alumni relations program (in partnership with the Youth and Community Development team); launching a new corporate volunteer program; overseeing prospect management and prospect analysis; fundraising reporting, analysis and metrics tracking; gift processing; data management (including Salesforce implementation); and general office administration.  

The Senior Director works collaboratively and in concert with colleagues across the institution. They align multiple internal resources across departments and with YMCA leadership producing donor and prospect experiences that are seamless across the organization. They develop best-in class donor services that elevate all philanthropy and engagement programs and enables the YMCA to reach as many donors as possible with impactful and strategic engagement, recognition, and reporting.

Key Responsibilities:

Development Services

  • Create and execute a new comprehensive donor recognition program based on tiered levels of giving and including new campaign-specific programs for principal and major gift donors, planned giving donors, and major institutional donors.
  • Manage the long-term strategy for individualized stewardship plans for principal and major gift level prospects and donors, including creating custom reports for select donors, collaborating with major gift officers and various Association Office and branch staff.
  • In collaboration with Marketing and Communications and the Digital Fundraising Manager, develop strategies and produce content that showcases the impact of giving on all platforms and communications.
  • Create a system to ensure donor satisfaction and retention, including channels for feedback.
  • Utilize technology to capture more in-depth donor engagement data that allows for deeper segmentation, solicitation and stewardship of key donor groups (social media platforms, text, etc.).
  • Develop and implement a plan to increase the number of annual donor interactions including expanding the methods of communications and utilizing virtual opportunities.  
  • In coordination with colleagues, produce donor relations analytics report, including key data points: retention, rejoin and upgrade rates; make recommendations to meet and exceed industry averages of donor retention.
  • Maintain a limited portfolio of donors and prospects (up to 100 current donors).
  • Working collaboratively with the Youth and Community Development team, develop and execute a plan to launch a new Alumni Relations program.
  • In partnership with the branches and the Youth and Community Development team, create a pilot for a corporate volunteerism program.
  • Serve as primary liaison to each corporate donor and lead the coordination for each volunteer activity
  • Partner with the Sr. Director of Special Events and Corporate Sponsorships (as co-managers) to develop and manage a Next Gen board.

Development Operations

  • Produce weekly fundraising reports, monthly gap analysis and quarterly fundraising strategic analysis. fundraising goals are achieved.
  • Oversee prospect wealth screening (slated for Winter 2022) with external agency, uploading of data into Salesforce and create plan for usage of data findings by gift officers for the next 5 years.
  • Oversee prospect research in coordination with the VP of Development.
  • Work collaboratively with the Vice President of Development on the implementation of Salesforce for the Fund Development department.
  • Ensure that all Fund Development information is properly captured and maintained in Salesforce.
  • Manage the Gift Processing Coordinator and ensure that all gifts are recorded and acknowledged properly and in a timely manner.
  • Work collaboratively with the Finance Department to ensure appropriate financial controls over the receipt and processing of gifts, address any questions of gift usage and stewardship.

Office Administration

  • Oversee departmental budgets and monitor all departmental expenditures, including monitoring all purchase orders and contracts.
  • In partnership with the SVP and CDO, coordinate the human resources/talent management function.
  • Ensure the Fund Development team has all necessary supplies and equipment and in working order.
  • In partnership with the SVP and CDO, ensures that Gift Acceptance policies and Fund Development policies are being followed.
  • Other activities and duties as needed that address the ongoing health and well-being of our staff and members.
  • Follow and maintain sanitary habits in accordance with CDC guidelines.

Desired Skills & Experience:

  • Bachelor’s degree. Advanced professional degree, preferred.
  • At least seven years of successful and progressively responsible fundraising experience with a focus on donor experience/relations and development services.
  • Experience in a University and/or Academic Medical Center or major arts/cultural organization.
  • Highly motivated and capable of seeing projects through from beginning to end.
  • Detail and results oriented with excellent follow-through.
  • Experience leading a team in a complex work environment, bringing together multiple stakeholder groups and overseeing large, organization-wide projects.
  • A desire to break new ground with respect to securing philanthropic investment and meaningful donor engagement.
  • Superb written and oral communication skills.
  • Technical literacy and ability to manipulate complex data.
  • Ability to work effectively under multiple deadlines.
  • Exhibit mature leadership qualities, particularly important due to the high level of confidential information shared that directly relates to donor experience work.

We offer an exciting and innovative work environment with a culture committed to serving all members of our community. As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve. Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity. 

How to Apply:

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone. 

** New Requirement**

All potential YMCA of Greater New York employees are required to show proof of COVID-19 vaccination. Please use the “Additional Attachment” section on the online application to upload your proof of COVID-19 vaccination.

Auxiliary aids and services are available upon request to individuals with disabilities

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