Director, Development Services & Operations

Employment Type
Job Category
Fundraising & Development

Salary: $80,000.00 - $125,000.00 Annually


The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. 

The Director, Development Services & Operations serves as a senior member of the Fund Development leadership team and is responsible for providing management and oversight of a comprehensive development services and operations program at the YMCA. S/he will be charged with envisioning, designing, and implementing the framework, structure, and strategies of a comprehensive donor recognition, stewardship, retention, and engagement program that responds to the needs of donors and prospects, as well as overseeing key essential development services and operations areas including: launching a new corporate volunteer program; overseeing prospect management and prospect analysis; fundraising reporting, analysis and metrics tracking; gift processing; data management (including Salesforce implementation); and general office administration.  

The Director works collaboratively and in concert with colleagues across the institution. They align multiple internal resources across departments and with YMCA leadership producing donor and prospect experiences that are seamless across the organization. They develop best-in class donor services that elevate all philanthropy and engagement programs and enables the YMCA to reach as many donors as possible with impactful and strategic engagement, recognition, and reporting. 

Key Responsibilities:

Donor Relations Program – 40%

  • Create and execute a new comprehensive donor recognition program based on tiered levels of giving and including new campaign-specific programs for principal and major gift donors, planned giving donors, and major institutional donors we well as meaningful touchpoints and engagement opportunities for mid-level and annual donors. 
  • Manage the long-term strategy for individualized stewardship plans for principal and major gift level prospects and donors, including recognition activities, stewardship reporting and donor engagement materials that reflect the unique needs of various donor constituencies. This includes creating custom reports for select donors, collaborating with major gift officers and various AO and branch staff.
  • Develop strategies and produce content that showcases the impact of giving on all platforms and communications pieces including donor newsletters, social media posts and recognition of the Y website. 
  • Create a system to ensure donor satisfaction and retention, including channels for feedback (online satisfaction surveys, small stewardship events, etc).
  • Utilize technology to capture more in-depth donor engagement data that allows for deeper segmentation, solicitation and stewardship of key donor groups.
  • Position the donor relations program by developing and implementing a plan to increase the number of donors touched and expanding the methods of communications.  
  • In coordination with colleagues, produce donor relations analytics report, including key data points: retention, rejoin and upgrade rates; make recommendations to meet and exceed industry averages of donor retention. 
  • Maintain a limited portfolio of donors and prospects (up to 100 current donors). 

Corporate Volunteer Program – 15%

  • In partnership with the branches and the Youth and Community Development team, create a pilot for a corporate volunteerism program to be offered periodically throughout the year, utilizing existing opportunities whenever possible such as Y Community Markets.
  • Serve as primary liaison to each corporate donor and lead the coordination for each volunteer activity including registration and sign up and partnering with Operations and branch staff on execution.

Alumni Relations Program – 5%

  • Working in close collaboration with the Youth and Community Development team, assist in developing and executing a plan to launch a new Alumni Relations program, targeting the Y’s high school graduates, past NAI class participants and others identified by the Y&CD team. This includes a system to collect student-alumni contact information and utilizing existing events and programs to include alumni components (eg. alumni hour to meet speakers, VIPs and Y leadership prior to an event).

Development Analytics and Reporting – 5%

  • Produce weekly fundraising reports, monthly gap analysis and quarterly fundraising strategic analysis and action plans that inform meeting annual fundraising goals.
  • Prospect Management – 10%
  • Manage prospect wealth screening (slated for Winter 2022) with external agency, uploading of data into Salesforce and create plan for usage of data findings by gift officers. 
  • Oversee prospect research in coordination with the VP of Development and ensure that prospect profiles are completed in a timely manner with current prospect research consultants.
  • Lead quarterly portfolio reviews with the Individual Giving team and conducts prospect analysis to ensure gift officer portfolios are balanced and prospect pipeline is well populated.

Fund Development Database Management – 5%

  • Work collaboratively with the Vice President of Development on the implementation of Salesforce for the Fund Development department and complete all necessary training.
  • Ensure that all Fund Development information is properly captured and maintained in Salesforce, including confidential donor records and information; gift proposals and agreements and other prospect information to ensure that donor and prospective donor relationships are tracked and managed to preserve institutional history and donor intent, and to mitigate reputational risk. 

Gift Processing – 10%

  • Manage the Gift Processing Coordinator and ensure that all gifts are recorded and acknowledged properly and in a timely manner.
  • Works collaboratively with the Finance Department to ensure appropriate financial controls over the receipt and processing of gifts, address any questions of gift usage and stewardship and provide any information needed for audit purposes. 

Office Administration (Dept. Budget, HR) – 10%

  • Oversee departmental budgets and monitor all departmental expenditures, including monitoring all purchase orders and contracts. In partnership with the SVP and CDO and other Fund Development senior team members, assist in creating the annual Fund Development budgets (general expenses, events budgets and cultivation budgets).
  • In partnership with the SVP and CDO, coordinate the human resources/talent management function for the department, including overseeing the administrative processes for recruitment, on-boarding, training and professional development opportunities. 
  • Ensure the Fund Development team has all necessary supplies and equipment and in working order (computers, printers, copiers, etc).
  • Other activities and duties as needed that address the ongoing health and well-being of our staff and members.
  • Maintain sanitary habits in accordance with CDC guidelines.

Desired Skills & Experience:

  • Bachelor’s degree or equivalent experience. 
  • Minimum of three (3) to five (5) years of successful and progressively responsible fundraising experience with a focus on donor experience/relations and development services. 
  • Experience in a University and/or Academic Medical Center or major arts/cultural organization.
  • Highly motivated and capable of seeing projects through from beginning to end.
  • Detail and results oriented with excellent follow-through.
  • Experience leading a team in a complex work environment, bringing together multiple stakeholder groups and overseeing large, organization-wide projects.
  • A desire to break new ground with respect to securing philanthropic investment and meaningful donor engagement.
  • Excellent  written and oral communication skills.
  • Technical literacy and ability to manipulate complex data.
  • Ability to work effectively under multiple deadlines.
  • Exhibit mature leadership qualities, particularly important due to the high level of confidential information shared that directly relates to donor experience work.. 

We offer an exciting and innovative work environment with a culture committed to serving all members of our community. As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve. Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity. 

How to Apply:

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone. 

** New Requirement**

All potential YMCA of Greater New York employees are required to show proof of COVID-19 vaccination. Please use the “Additional Attachment” section on the online application to upload your proof of COVID-19 vaccination.

Auxiliary aids and services are available upon request to individuals with disabilities

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