Director, Analytics, Research & Solutions Support

Employment Type
Job Category
Data & Analytics

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Director, Analytics, Research & Solutions Support will support the Research, Evaluation & Strategy department, and the whole organization, through their use of data analytics, Salesforce, and a portfolio of system solutions. The data analyst will be responsible for transforming data into actionable information, developing metrics, reports and supporting documentation as well as providing meaningful interpretation of information, all in support of the work of the Y to empower youth, improve health and strengthen community. This role is intended for someone with experience evaluating complex questions by using data to distill responses into actionable insights driving impact via reports and dashboards. The Director, Analytics, Research & Solutions Support will have the chance to expand their portfolio to include supporting the Senior Executive in troubleshooting problems, implementing solutions, and monitoring database and software performance, as necessary.

Key Responsibilities:

  • Data analysis and handling. Initial data review, cleanup, and organization will be required. Ongoing maintenance.
  • Produce trend and operational reports for senior management and department leaders and teams, tracking individual measure and operations performance. 
  • Analyze external databases and sources (ex. Census) to identify measures for cultural /socio-economic trends.
  • Support the Sr. Executive in troubleshooting problems, implementing solutions, and monitoring database and software performance.
  • Create, maintain and support interactive dashboards and visualizations leveraging Tableau and Salesforce
  • Help to standardize and maintain reporting, Salesforce report folders and reporting permissions across the business.
  • Work with data vendors on key enrichment and functions related to our Tableau and Heroku platforms.
  • Work with teams across the organization, to ensure their needs for reporting and dashboards are met.
  • Supporting deduping, parsing and uploading lists from key stakeholders and vendors (Accounts, Leads, etc.)
  • Work collaboratively with Sr. Executive and SVP.
  • Actively participate in and support trainings, designated meetings and special events.
  • Other activities and duties as needed that address the ongoing health and well-being of our staff and members.
  • Maintain sanitary habits in accordance with CDC guidelines
  • Other activities and duties as needed that address the ongoing health and well-being of our staff and members.
  • Follow and maintain sanitary habits in accordance with CDC guidelines.

Desired Skills & Experience:

  • Bachelor’s degree or relevant technical school diploma. 
  • Minimum 3 years’ experience in data analysis.
  • Experience with data warehouse, analytical tools & coding a plus.
  • Minimum 1 year experience in Salesforce; Experience with Nonprofit Success Pack (NPSP) and/or Marketing Cloud preferred. 
  • Proficient in any of the following: Microsoft BI, Tableau, and/or statistical services (i.e. SPSS).
  • Excellent MS office skills including Word, Excel & Power point.
  • Excellent interpersonal, verbal and written communications skills.
  • Understanding of SFDC object and data architecture.
  • Familiarity with Salesforce data management tools, such as Data Loader and/or Workbench a plus.

We offer an exciting and innovative work environment with an organizational culture committed to serving all members of our community. As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve.  Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity. 

How to Apply:

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone. 

** New Requirement**

All potential YMCA of Greater New York employees are required to show proof of COVID-19 vaccination. To be considered for this position, please attach your proof of COVID-19 vaccination, along with your resume.  

Auxiliary aids and services are available upon request to individuals with disabilities

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