SALARY: $70,000.00 - $80,000.00 Annually

HYBRID

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The YMCA is seeking an Application Support Specialist with strong planning, analytical, problem-solving, time-management skills, and customer service skills. The incumbent will be responsible for supporting users across all critical Business Applications with resolutions or escalation, and identifying and coordinating business application optimizations, upgrades and maintenance updates. The Application Support Specialist needs to be able to handle multiple tasks in a fast-paced, deadline-driven environment, both independently and as part of a team. It is important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to effectively present information and respond to questions.

Key Responsibilities:

• Provide outstanding support to users across all critical Business Applications, ensuring prompt resolution or escalation when necessary.
• Collaborate with the Help Desk and users to develop high-quality documentation and clear instructions.
• Troubleshoot and resolve business application issues, including user security and maintenance.
• Optimize application configurations to align with business processes.
• Facilitate effective communication between Super Users and Support Vendors.
• Lead and manage User Acceptance Testing (UAT) for upgrades and patches.
• Ensure security and legislative compliance within the business applications.
• Proactively identify and implement software updates compatible with supported web browsers.
• Collaborate with Help Desk, IT Operations, and external vendors to resolve production issues and escalate technical concerns.
• Develop and distribute Knowledge Base articles to the Help Desk.
• Create and update user documentation, guides, and training videos for Business Applications.
• Other activities and duties as needed that address the ongoing health and well-being of our staff and members.
• Follow and maintain sanitary habits in accordance with CDC guidelines.

Desired Skills & Experience:

• Bachelor's degree, relevant technical school diploma or equivalent work experience.
• Minimum 2 years hands on experience with enterprise application support.
• Minimum 1 year experience working with users directly in a support capacity.
• Knowledge of Microsoft Office software, Oracle, Salesforce and/ or ADP, a plus.
• Excellent written and oral communication skills.

We offer an exciting and innovative work environment with a culture committed to serving all members of our community. As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve. Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity.

Benefits:

The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid-time off, free YMCA membership and more! Benefit eligibility is determined by an individual’s employment status (ie. full-time or part-time), tenure and/or the number of hours scheduled to work. Click here for more information.

How to Apply:

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone. 

EQUAL OPPORTUNITY EMPLOYER ♦ DRUGFREE WORKPLACE
Auxiliary aids and services are available upon request to individuals with disabilities.